FAQ
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Is the date I need available for rental?
Check our booking calendar to see if the items the customer wants will be available.
How far in advance should I make a reservation?
Atleast 2-3 Weeks in advance. This gives our team time to make sure we are fully prepared for a big event. If the event only needs chairs and tables we can fulfill it in a shorter notice.
What is the reservation process, and is there a deposit required?
Yes we require a deposit of 20% of your order total.
Are there any additional fees or charges, such as delivery or setup fees?
Yes there will be delivery and setup fees.
What are the payment options, and when is payment due?
We accept Credit Cards, Debit Cards, Cash, Checks and Online Payments. The deposit is required at delivery or in advance. The rest of the payment is due when we come to pick up the equipment (after your event).
Is there a refund or cancellation policy?
Our Refund Policy.
Do you offer delivery and pickup services?
Yes we offer both whichever is more convenient for the customer. If they come to pick up, they must have a trailer to load chairs and tables.
What is the cost of delivery, and is there a minimum order for delivery?
The cost of delivery will be calculated by our team. Please take in consideration of gas, time, and our employees, when we add the cost of delivery.
What is the delivery timeline, and can I schedule a specific delivery time?
We will contact the customer and arrange a delivery time based on the event size, location, what time the event is at and how long it would take us to set up.
Are the party supplies in good condition and well-maintained?
Yes, we make sure all supplies are clean and well-maintained.
What happens if I receive damaged or defective items?
We make sure you won’t but if you did receive a damaged or defective item, please contact us asap. If you are within 20 miles and during our working hours we will drop off a replacement. If we unfortunately aren't able to do so we will give you a refund for that one item.
Can I inspect the items before they are delivered?
You are gladly allowed to inspect all of our items and ask any questions.
Can I customize or personalize items, such as banners or tablecloths?
Yes you can customize any items but you must purchase the item. For all the customized products, the sale is final.
Do you offer a variety of themes or color options for decorations?
Yes, please check out our website for a catalog of all of our products we have for rent.
Are there different sizes or styles available for items like tents or tables?
Yes, we have multiple sizes and different styles available.
How long is the rental period, and can I extend it if needed?
The rental period is decided when you booked the day(s). If you need an extension period please contact us and we charge each item for each day.
Is there a specific return time or date for the rented items?
The return time is expected the next day (if you picked up the items from us). We’ll have instructions on how to drop off the items back to us. If we delivered the items, we will pick them up the day after the event. Please have everything ready. We will give you instructions on how to have the items prepared for us to pick up. If not prepared we will add an additional fee for our time.
Do you provide setup and installation services for larger items like tents or stages?
For us to help setup we must agree to a layout in advance so our employees aren’t wasting time moving stuff back and forth. We will install the tents and stages. We come up with a design in advance to make sure we have a blueprint of where everything will go. There will be additional fees for setting up to cover for our employees time.
Can I set up the items myself, and if so, are there guidelines or instructions?
You are allowed to set up everything except for tents and stages. If you plan on setting up everything yourself, you will only have to pay additional fees for tent and stage installations.
Do I need to clean the rented items before returning them?
No you don't but it will be greatly appreciated. We make sure to clean the rentals after your booking.
What happens if there are minor stains or damages after use?
There will be additional charges.
How many items of each type are available for rent?
It varies from each item but as we grow we will make sure to keep each item in stock for each event during the busy seasons.
Can I make changes to my order if I need more or fewer items?
You must contact us asap to reserve any rentals for your booking.
Is a security deposit required, and how much is it?
Yes we require a deposit of 20% of your order total.
When will the security deposit be returned to me, and what are the conditions for forfeiture?
The security deposit will be deducted from your order total.
Do I need to provide insurance for the rented items?
No but from purchasing any rental from The Party Guy Rentals, you will agree to the terms and conditions. Therefore incase of an accident or any damage you are fully liable and you will be charged.
What is the liability in case of accidents or damage during the event?
Incase of an accident or any damage you are fully liable and you will be charged if any of our product gets damaged/destroyed.
Can you provide recommendations on the best party supplies for my type of event?
Yes, our team will be more than happy to suggest party rentals that fit your event. Contact us if you need help!
Are there any additional items or services you suggest to enhance my event?
Yes, we will suggest anything to make sure your event is a success.